Data Confidentiality

At Genius Translate, we recognize that the documents and information you entrust to us are highly sensitive. Protecting your data and ensuring its confidentiality is our top priority. From legal documents to website translations, we handle your information with the utmost care, from the moment you send us a document to the completion of your project.

Data Protection & Confidentiality

Genius Translate is dedicated to handling your information with the highest regard for security and privacy. We implement specific data protection measures to comply with global regulations such as the General Data Protection Regulation (GDPR) and other applicable laws.

Confidentiality Agreements: Our internal teams and freelance translators are bound by strict non-disclosure and confidentiality agreements. This robust legal framework ensures that your information remains secure and is never disclosed to unauthorized parties.

Secure Access: Your documents are not stored on insecure servers. Access to your data is strictly limited to only the project managers, translators, and editors directly involved in your project. We employ secure data handling practices across all our services.

Data Minimization: We only collect and process the data necessary to provide our services effectively. Once a project is completed, we securely store the files for a limited period, subject to the nature of our collaboration with you, for individualized quality assurance and record-keeping. Following this period, they are permanently deleted in accordance with our data retention policy.

No Sharing: We are committed to not selling or sharing your personal data or project information with any third parties for marketing or other purposes.

Privacy Policy

Our privacy policy details how Genius Translate collects, uses, and protects your personal information.

Information We Collect: We may collect the following personal information to provide our services, manage our business relationship, and respond to your inquiries:

• Contact Information: Such information includes your name, company name, email address, phone number, and physical address.
• Project Information: This encompasses documents, files, and other materials you submit for translation, including any personal data they may contain.
• Billing Information: Financial details necessary for processing payments for our services.
• Technical Data: We may collect non-identifiable technical data about your visit to our website, such as your IP address, browser type, and device information. This data is used to improve our website’s performance and user experience.

How We Use Your Information: We use the information we collect for the following essential purposes:

• To provide our services: This includes fulfilling your translation requests and efficiently managing your projects.
• To communicate with you: We use your information to respond to your questions, send project updates, and provide accurate quotes.
• For legal and administrative purposes: This covers activities such as billing, accounting, and complying with all relevant legal obligations.

Your Rights: You have the right to access, amend, or delete your personal data. You may also object to or restrict the processing of your data. If you have any requests or questions regarding your personal data, please contact us.

Terms & Conditions

These terms and conditions govern your use of Genius Translate’s services. By engaging with Genius Translate, you agree to abide by the following:

Quotations: All quotes provided are based on the source material you supply. Any subsequent changes to the original documents may result in a revised quote and a potentially adjusted delivery timeline.

Delivery: We commit to making every effort to deliver the translated works within the agreed-upon timeframe. However, all delivery dates are approximate unless a specific, binding deadline is formally agreed upon in writing.

Accuracy: We apply our professional skills and care to provide accurate translations. However, it is acknowledged that nuances in language and specialized terminology may be subject to interpretation. To ensure the highest quality, our professional services consistently adhere to stringent quality benchmarks, including ISO 17100:2015. This commitment is further reinforced by our comprehensive Language Quality Assurance (LQA) processes and professional editing services, which ensure linguistic fluency, cultural sensitivity, and consistent terminology.

Liability: Our liability is expressly limited to the value of the project invoice. We are not responsible for any direct, indirect, or consequential damages arising from the use of our services.

Intellectual Property: You confirm that you possess the necessary rights to use and provide the source material for translation. The intellectual property rights of the translated work are transferred to you upon full payment of the invoice.

Cookie Policy

We may collect technical data about your visit to our website, such as your IP address, browser type, and device information. This collection is solely for the purpose of improving our website’s performance and enhancing the user experience.